Privacy policy

In compliance with current legislation regarding the protection of personal data, the purpose of this policy is to inform users of this website of the policy regarding the processing and protection of personal data of those individuals who provide their personal data through this website or through any other act that involves the communication of their personal data to TRANSERVI S.A.U.

This policy is supplemented by, and is subject to, the informational texts and requests for informed consent included in any data request form on this website or in any specific terms and conditions that may be published for the use of certain services.

It is the user’s responsibility to read the aforementioned informational texts and consent requests included in any data request form on this website prior to providing their personal data to TRANSERVI S.A.U.

This policy is expressly and fully accepted by the user from the moment they provide their personal data to TRANSERVI S.A.U. for the use of this website or the services published on it, given that such provision is always voluntary.

If the user does not agree with this policy, they should not provide any personal data. The user is hereby informed that any processing of personal data will be subject to the applicable data protection laws in force in Spain.

Data Controller.

The data controller for the processing of personal data carried out through this website is TRANSERVI S.A.U. (hereinafter “TRANSERVI”), with Tax ID No. A28181543, registered office at C/ Proción 7, 1st Floor, Door H, 28023, Madrid (Spain) and with the contact email address rgpd@transfesarail.com

Data of Minors.

Minors under the age of 16 may not provide personal data, even with the consent of their father, mother, guardian, or legal representative.

Accuracy and Truthfulness of Personal Data.

If the user voluntarily provides TRANSERVI S.A.U. with their personal data, the user agrees and is obligated to provide truthful, accurate, and up-to-date information that pertains solely to their own identity, through any data collection channel published on this website, such as forms, email, postal mail, and/or telephone calls. In any case, it is prohibited to provide data belonging to third parties, unless you have their consent authorizing the processing of such data.

The user is solely responsible for the truthfulness, accuracy, timeliness, and correctness of the data provided, and TRANSERVI S.A.U. is hereby released from any liability in this regard; the user agrees to keep their personal data duly updated.

Legal basis and purposes of personal data processing.

Through the website, users may provide their personal data to TRANSERVI S.A.U. by completing a job application or by sending an email to the addresses or making a phone call to the numbers published on the site.

Users may also contact TRANSERVI S.A.U. to request commercial information about its products and services or to subscribe to TRANSERVI S.A.U.’s commercial communications.

Users are hereby informed that the personal data they provide to us may be processed for the following purposes and on the following legal basis:

Based on the consent provided by the user, TRANSERVI S.A.U. will process the user’s personal data for the following purposes:

Respond to communications and requests that users send to TRANSERVI S.A.U. via the contact addresses published on the website and follow up on them. When a user sends an email to the contact addresses published on the website or contacts us by phone using the numbers published on the website and provides their personal data explicitly and voluntarily—based on the legal basis of consent, which we will deem to have been granted through the identification and communication of data that the user has voluntarily provided—their personal data will be processed to address the communication, respond to the user, and follow up on it.
Processing job applications for companies within the TRANSERVI S.A.U. group: When the user fills out the form on this website or on other websites where job postings are listed, or submits a job application through any other means, the submission of a resume and other documents regarding their professional career and education—such as professional certificates or other professional information— your personal data will be processed by TRANSERVI S.A.U. to respond to the user’s job application request, store the data in the job bank in order to evaluate the user’s candidacy in selection processes initiated by TRANSERVI S.A.U. or companies within its business group, and send communications related to job offers from the aforementioned companies and invitations to participate in the aforementioned processes.
Sending commercial advertising communications via electronic means: The user may also request that TRANSERVI S.A.U. send commercial communications or subscribe to the services for sending such communications made available to the user by TRANSERVI S.A.U.. In such cases and for this purpose, based on the legal grounds of the data subject’s consent—whether when requesting this information via an email sent to TRANSERVI S.A.U. or when authorizing and/or subscribing to services related to such communications— your personal data will be processed by TRANSERVI S.A.U. to send commercial and advertising communications regarding services related to the activities of TRANSERVI S.A.U. or the companies of the Boluda Group in the sectors of rail transport, maritime transport, transport-related activities, logistics, and port services.Gestionar la navegación del usuario a través del sitio web conforme a la Política de cookies.

Based on the legal obligation to comply with a legal requirement, as well as, where applicable, the public interest, TRANSERVI S.A.U. will process the user’s personal data for the following purposes:

In the event that a user, through the Reporting Channel published on this website, communicates to TRANSERVI S.A.U. information or facts related to irregular conduct, malpractice, and any action that violates the principles contained in the Code of Ethics or Code of Conduct of TRANSERVI S.A.U., the corporate policies and procedures governing the activities of TRANSERVI S.A.U., or related to actions or omissions that violate current legislation or may constitute a serious or very serious criminal or administrative offense, TRANSERVI S.A.U. will process your personal data on the legal basis of compliance with its legal obligations as well as in the public interest, for the purpose of receiving the information, recording the communication, evaluating it, investigating it, resolving it, and, where appropriate, taking the necessary measures, as well as to guarantee the rights and protective measures of the individuals concerned (the informant or complainant and those reported or affected by the information provided).

In any other case where the processing of personal data is necessary to fulfill a purpose whose legal basis is compliance with a legal obligation.

Recipients of the user’s personal data.

TRANSERVI S.A.U. informs the user that their personal data may be disclosed to the following third parties:

Based on the user’s consent, the data may be disclosed to companies within the Boluda Group (boluda.com.es/en/contact/) for the purposes indicated in connection with the user’s job application or other types of requests.
Based on the legal obligation to comply with legal requirements, to the competent public authorities with jurisdiction over the matter, judicial authorities, the Public Prosecutor’s Office, judges, courts, attorneys, solicitors, experts, notaries, and other trusted third parties, as well as to the competent administrative authorities in the context of a criminal, disciplinary, or sanctioning investigation.

Furthermore, TRANSERVI S.A.U. informs the user that their personal data may be processed by entities that provide TRANSERVI S.A.U. or the companies of the BOLUDA GROUP with various auxiliary services, as well as system support and administration tasks, through data processing agreements and always in accordance with the instructions of TRANSERVI S.A.U., with the appropriate guarantees of confidentiality and security.

International data transfers.

Based on the user’s consent, data may be disclosed to companies within the Boluda Group (boluda.com.es/en/contact/) for the purposes indicated in connection with the user’s job application; when the recipients of the personal data are located outside the European Economic Area, such disclosure will constitute an international data transfer.

Data retention period.

TRANSERVI S.A.U. will retain the user’s data for as long as the purpose and lawful basis for processing remain valid and the user does not request its deletion, as well as for the periods established by current regulations to comply with legal obligations and address potential liabilities. To this end, the regulations applicable to the processing of personal data in each case will be followed.

Exercising Rights.

TRANSERVI S.A.U. informs users of their right to access, rectify, erase, object to, restrict the processing of, and transfer their personal data, as well as their right not to be subject to automated individual decision-making and their right to information.

Furthermore, when processing is based on consent, the user also has the right to withdraw consent at any time, without this affecting the lawfulness of the processing based on consent prior to its withdrawal.

The user may exercise the above rights by sending a written request indicating the right being exercised to the following addresses: Email to rgpd@transfesarail.com

When necessary to verify the applicant’s identity, TRANSERVI S.A.U. may request a copy of the ID card or a legally valid document identifying the data subject.

Likewise, the user is informed that they have the right to file a complaint with the Spanish Data Protection Agency (www.agpd.es and postal address at C/ Jorge Juan, 6. 28001 – Madrid, and/or contact phone number 912 663 517), as well as to request its assistance regarding the exercise of their rights.

Prior to filing such a complaint with the Spanish Data Protection Agency and on a completely voluntary basis, the user may contact TRANSERVI S.A.U. via the following email address: rgpd@transfesarail.com

Exercising other rights regarding e-commerce and commercial advertising communications.

TRANSERVI S.A.U. informs users who expressly authorize and/or request TRANSERVI S.A.U. to send commercial and advertising communications via email that they have the right to revoke their consent to receive such communications at any time by simply notifying the sender of their intention, and to object to the processing of their data for promotional purposes through a simple and free procedure.

To do so, users may withdraw their consent or object to receiving such communications by sending an email to rgpd@transfesarail.com

TRANSERVI S.A.U. will comply with your request while retaining only the minimum data necessary to take the measures required to prevent the sending of such commercial communications.

Social Media Monitoring.

Social media are services provided by third-party providers that allow users to participate in a virtual community with other users, through which they can create their own public profile to generate and share content, information, and personal data with other users on the network. On a social media platform, users can create and share pages, accounts, or profiles for personal and/or commercial purposes. The operation of the social network is governed, first and foremost, by the terms and conditions established by the owner and/or provider of the network and, secondly, in the case of pages, accounts, or profiles for commercial purposes, by the terms and conditions established by the administrator of the commercial profile or account, who, where applicable, will also be responsible for the processing of the data therein.

TRANSERVI S.A.U. maintains profiles on certain social networks. Users may follow us and become fans of the official TRANSERVI S.A.U. pages on the aforementioned social media platforms.

Users are hereby informed that the processing of data carried out through the pages, profiles, or accounts of TRANSERVI S.A.U. on social media will be governed by the relevant policies and terms and conditions of both the official page and the provider and owner of each social media platform, as applicable.

Personal data published on this TRANSERVI S.A.U. website

With regard to any personal data that may be published on this TRANSERVI S.A.U. website, users are hereby informed that such data forms part of one or more data processing operations owned and managed by TRANSERVI S.A. U or the companies of the BOLUDA GROUP, into which it has been incorporated with the prior informed consent of the data subjects, and may not be freely processed or reproduced by the user or other third parties—not even when reference is made to its source—unless prior authorization and informed consent are obtained from the data subject.

Therefore, all personal data—including images, videos, text, data, and any other information published on our website regarding identified and/or identifiable individuals—may only be used by the user for the purpose of participating in and enjoying our website in the manner set forth in this policy, or, where applicable, in the general and specific terms and conditions governing a particular service, and within the framework of current legislation. Any other uses other than those indicated are expressly prohibited, including the incorporation of images or data into files or processing systems and/or the creation of databases of individuals and/or the sending of advertising or transfer to third parties, without the prior informed consent of the data subject to whom the information and data pertain. TRANSERVI S.A.U. shall not be liable for any use made by the user or other third-party users of our website that contravenes the provisions of these terms and conditions and any other applicable regulations.

Under no circumstances should the user consider this TRANSERVI S.A.U. website to be a publicly accessible source from which personal data, information, and content published through it may be freely disclosed.

Use of cookies and data storage and retrieval devices on users’ terminal equipment.

TRANSERVI S.A.U. uses cookies and data storage and retrieval devices on users’ terminal equipment when the user browses this website.

Such cookies and data storage and retrieval devices are used under the conditions and for the purposes described in its Cookie Policy.

Policy Update.

Without prejudice to the preferential application of specific legal texts for this purpose, such as informational texts included in data collection forms, as well as, where applicable, in the terms of specific services, TRANSERVI S.A.U. will periodically update this Privacy Policy.

It is the user’s responsibility to periodically access the TRANSERVI S.A.U. Privacy Policy published on this website in order to be aware of the latest version at all times.

Contact Information.

For any questions regarding this Privacy Policy, the user may contact TRANSERVI S.A.U. via email at the following address: rgpd@transfesarail.com